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Home Depot and Lowe’s averaged about the identical with reviewers when it comes to retailer atmosphere, with Home Depot evaluations tending to be slightly higher. Terms like “dirty” and “disorganized” were used to explain the poor store environment with either company. In explicit, prospects felt that the garden centers and lumber areas of both stores have been the sections that the majority suffered from neglect. Broken merchandise was one other grievance with reviewers of both Home Depot and Lowe’s stores. On the constructive side, “airy,” “properly-lit, and “clean” have been typical terms of reward used at both corporations’ shops, particularly within the instruments and appliances areas.
Lowe’s House Enchancment Inc Advantages
Both Home Depot and Lowe’s gained their share of one-star evaluations, accompanied by complaints about staff members whose clients perceived were rude or unfriendly. By the same token, each stores obtained a good variety of 5-star critiques that praised helpful and pleasant staff. As might be anticipated from a review site, although, one-star evaluations about customer support outnumbered five-star evaluations. In 2002 we encountered a rumor that postulated Lowe’s Companies, Inc. was begun by the embittered ex-spouse of the owner of The Home Depot, Inc. There is a few nationwide survey data to again up our impressions of customer service and the general purchasing experience at Lowe’s vs Home Depot. Power in the class of retailer facility, which includes components corresponding to retailer cleanliness, organization, and structure. Lowe’s also edges out Home Depot in the American Customer Service Index, which relies on annual interviews with 70,000 clients.
However, on-line reviews on sites like Yelp counsel that customer support at Home Depot vs Lowe’s can differ greatly by location, and is a combined bag at each shops. Home Depot bested Lowe’s on 9 products, including primary ceramic floor tile (73 … Read More